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FAQ

Payment

Which shipping carriers does AmericanForestry use to ship orders?

At American Forestry our primary carriers are UPS Ground, FedEx Ground, and United States Postal Service, which we have found to be the most reliable residential carriers.

When your order ships we will notify you via email. Included in your email will be a tracking number for your shipment.

We encourage you to track your shipment online or on the phone with UPS, FedEx, and USPS. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via your Order Status on AmericanForestry.com or by asking our chat in the bottom-right corner to "Track my order".

What payment methods do you accept?

Does AmericanForestry.com keep/collect debit and credit card information?

Ordering and delivery

Where is my order confirmation?

How do I cancel my order?

Can I alter my order after payment?

When will my order arrive?

Do you ship outside of the US?

How much is shipping?

Can I track my order?

Returns

Can I return or exchange an item?

How do I start a return?

My order has arrived but it’s not as I expected. What can I do?

How long does it take to return an item?

What should I do if my order arrives damaged/defective?

Where is my refund?

Saw Chain

★ How to determine if a saw chain loop is compatible with my guide bar?

★ Where do I LOOK for my saw chain's specs? (Pitch, Gauge, Drive Link Count) - Easiest way!

Cutter Sequence: what are the differences?

Cutter Type: what are the differences?

Differentiating Oregon Saw Chain Families

Retailer vs. Dealer Oregon Saw Chain (ie. S52 vs. 91PX052G)

How do I measure my saw chain's specs? (Pitch, Gauge, Drive Link Count)

Guide Bar

★ How to determine if a guide bar is compatible with my chainsaw?

★ Where do I LOOK for my guide bar's specs? (Pitch, Gauge, Drive Link Count) - Easiest way!

★ How to determine my guide bar's specs? (Pitch, Gauge, Bar Mount)

Converting Common Stihl & Husqvarna Guide Bars to Oregon

Differentiating Oregon Guide Bar Families

Saw Chain Maintenance

VIDEOS: How do I sharpen saw chain? (Handheld Files, Bench Grinders, Electric Sharpeners)

★ FILES (Handheld): What size should I use? What are filing angles for my saw chain?

★ GRINDING WHEELS (Bench Grinder): What size should I use? What are grinding angles for my saw chain?

★ What are the main differences between Oregon's Bench Grinders?

How do I keep my saw chain properly lubricated?

How do I deal with cold-weather wear on my saw chain?

Granberg Saw Mills

VIDEO: Milling Tips for first-time users

★ What are the chainsaw size and power requirements for Granberg Saw Mills?

Why should I use "Ripping Chain" with my saw mill?

How do I find the right Ripping Chain?

Do I have to use wedges with the Granberg Saw Mill?

Can I put a larger mill on a smaller bar?

How do I make lumber with a Granberg Saw Mill?

Portable Winch

★ What are the main differences between the Portable Winches you offer?

How can I increase the pulling power of my winch?

What is the fuel consumption of the Honda GXH-50 engine?

Is there anything I should know about the gas (petrol) to put in it?

What is the maximum distance my winch can pull?

Carrying Case Options and Compatibility for Portable Winches

Battery Options and Power Capability for Electric Portable Winches

Rope, Lanyards, Webbing

★ How do I determine which rope is best for me?

★ How do I properly maintain my ropes?

★ When should I finally retire my rope?

★ Webbing: what should I know? (Flat Rope, Slings, Lanyards, Straps, ETC.)

Lanyards: what should I know?

What's the difference between Climbing and Rigging Rope?

Blocks, Pulleys, Carabiners

What is the difference between a Block and a Pulley?

What factors should I consider when finding a block/pulley?

Carabiners & Screw Links: General Care & Guidelines

Carabiners & Screw Links: What are the Different Shapes?

Carabiners & Screw Links: Locking Mechanisms

Carabiners & Screw Links: Size, Weight & Strength

Saddles, Harnesses, and Belts

★ Proper fit and sizing for belts, saddles, and harnesses

General care for belts, saddles, and harnesses

What are the safety requirements for belts, saddles, and harnesses?